Our core policy is designed to make your purchase simple for us and
for you. This is how it works:
If your return core is not received by us within the 30 day period, your credit card on file will be charged for the full retail cost of the OEM replacement core*. (i.e. Depending on your bike, the core charge for a seat starts at $274.00 and up based upon what the OEM cost is to replace our seat). At that time, we will give you an additional 30 days to return your core to us. If the core is received during that 30 day period, we will refund the core charge to you minus 20% for processing fees.
If after that 2nd 30 day period your core is not received, we will consider the purchase finalized, and there will be no refund issued.
Please understand, we prefer to not charge any customer for a core
replacement. So if for some reason (bad weather, etc) you are unable
to return the core within the 30 day period, please call us. We are
more than happy to work out additional time if needed. We just need
to be aware of where our cores are.
* PCS cannot be held responsible for actions by your financial institution. If the core chare is not able to be placed on the credit card we have on file, your case may be sent to collections and additional cost may be incurred.
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