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TERMS
1. PRICING. Although every attempt is
made to keep prices up to date and current, occasionally prices and descriptions are updated by
our manufactures without notification to us. This change will/may affect your
price. So if a price is required to go up, we will notify you before shipping
you the product. This is very rare, but because we try to keep prices low for
you, occasional price increases may make it impossible for us to sell the
product without losing money. We are not responsible for the claims made by
manufactures.
2. Important information is
displayed throughout the web site (i.e. core charges, additional charges and
other items). Please read the information carefully. It is your responsibility
to read and understand them. Please call us with any questions before placing an
order.
3. Providing an incorrect
address may result in additional shipping charges placed on your credit card. Be sure to provide us
with the correct address when placing your order. UPS will not deliver to a PO
Box.
4. INTERNATIONAL / APO ORDERS will
require additional shipping charges. Once you place the order you are accepting
the shipping rates we will charge you. If you need shipping cost, we recommend
you contact us
before you place the order. Once an order is placed, requests for shipping costs must be made within 24
hours of an order, or customer assumes acceptance to any shipping costs charged.
When a request for shipping cost is made within 24 hours, PCS will respond with
approximate shipping costs, the customer must decline shipping charges within 24
hours or the items will ship, and the customer accepts any and all costs. Once a shipment has been tagged, shipping charges WILL NOT be reimbursed. Pacific Coast Star (PCS) cannot control international shipping rates.
Although we are happy to ship orders internationally, you are responsible for
the charges. PCS offers international shipping as a convenience for
international customers, but all risk is assumed by the customer including but
not limited to total loss of order. We cannot control the integrity of
international shipping companies for all countries, if special carriers must be
used please contact us before placing your order. By submitting your order you accept responsibility of any charges
and agree to above terms. Items marked Free Shipping or have Pre Set shipping
rates are for 48 state shipping only. Pre Set shipping charges will be
applied towards international shipping cost.
5. INTERNATIONAL CORE
RETURNS or part returns. DO NOT send packages "duty or tax collect" to PCS. Packages sent that
way will result in a charge to your card for any and all fees charged to PCS,
and are subject to an additional $10 processing fee. ALL Duties and taxes are to
be paid by shipper (you) unless specifically pre-approved by PCS in writing. See
RETURN/EXCHANGES for additional info below.
6. RETURNS/EXCHANGES:
Items returned must be pre-authorized. Returned items are subject to a minimum
20% restocking fee or exchange for store credit only. Returned items must
be undamaged, unused and 100% salable condition or they will be refused and
returned to the sender. Installed items are not returnable except for
manufacturer defects, which will be inspected and exchanged for the same item. Items
such as mirrors, grips, etc, are not sent for you to "try or check them out", and are subject
to a 30% restock fee. All unused returns must be received within 30 days of
shipment day from PCS. Any Shipping costs will not be refunded. Shipping costs
incurred to PCS on items with designated "Free Shipping" will not be refunded.
Package Discount requires keeping both/all items returning either item will
result in loss of discount.
PCS is not responsible for damages during shipping. In the
event a shipment arrives in a damaged carton or package, client must file a
claim directly to the carrier. A damaged product is not to be returned to PCS with
out pre-authorization. Client also accepts responsibility for any and all
consequential shipping charges. Customer agrees to inspect all merchandise upon
receipt. Any discrepancies, defects, or shortages must be reported to PCS within
48 hours after receipt. Failure to comply with this policy will disqualify any
replacement of product damaged in shipment. Merchandise that has been installed,
modified, or damaged due to improper installation will not be accepted for
return. Custom orders are non-cancelable and non-refundable upon beginning of
product manufacturing.
7. Items sold on this website will alter the manufacturers designed
configuration/performance of your vehicle. Making modifications to your
motorcycle is done solely at the purchasers' risk. These modifications can alter
the appearance of your motorcycle, the handling of your motorcycle, the
performance of your motorcycle and other attributes. By installing any of the
products the purchaser is assuming any risk, injury or accident that may/will be
incurred. Proper installation and tuning is solely the purchasers risk and
responsibility. No credit will be issued for labor or other cost incurred beyond
the cost of the original product. Client understands that PCS accessories or
products are not DOT approved (unless specifically stated otherwise). Products
are for custom application and intended as customizing material for shows and
displays. Installation of our accessories may be in violation of FMVSS Standard
108 and other federal and or state laws. Client accepts responsibility to check
that the installation of product does not violate any legislation. It is the
responsibility of the user to determine the suitability of the product
purchased. Further, the user assumes all legal risk, personal injury risk and
liability, as well as all other obligations and risks associated with the use of
any PCS product. All products must be installed by an experienced, reputable
motorcycle dealer. PCS is not responsible for incidental costs and damages,
including labor, parts, paint, chrome etc. incurred due to failure of our
products, improper installation, incompatibility with other motorcycle
components and accessories, or unauthorized repairs. The manner of use of PCS
products as well as the manner in which products are maintained is the sole
responsibility of the user. It is the intention of PCS to provide products for
off-road use on custom and show motorcycles.
8. Title to and possession of all goods passes to purchaser upon delivery to
carrier from PCS. A shipment notification will be sent to the e-mail address
provided to us. Therefore it is the purchaser's responsibility to provide an
accurate e-mail address. A delivery date will be included with that
notification (provided the carrier offers that service). It is the purchaser's responsibility to receive the product from
the carrier, and provide any signatures for proof of delivery. The purchaser
assumes any responsibility for receipt of the delivery. If you are not there to
receive the shipment YOU must make arrangements with the carrier to reschedule delivery.
If the purchaser requires signature guarantee of delivery, you must provide that request to
us in writing before the item ships. If no request is made in writing to
PCS for signature verification of receipt, all products are deemed received
intact upon carriers declaration of delivery with or without a signature.
9. DELIVERY DELAYS. PCS is not responsible for delays in delivery and/or failure to make delivery
or any costs incurred as result thereof. Shipments may be held for shipment
until all parts are ready to ship, unless previous arrangements have been made.
If partial shipments are requested, additional shipping costs may be incurred.
10. WARRANTIES. All warranties will be satisfied directly by the manufacturer of
their products according to their set terms. PCS will not handle warranty issues
for products we do not manufacture.
11.
CUSTOM ORDERS. Custom orders are non refundable.
12. PCS DEALERS. Dealers of PCS
Products are resellers of our products. PCS makes no guarantee or endorsement of
any of our resellers. It is your responsibility to research the reseller before using them for purchasing product, or taking your bike to them for service or
maintenance.
13. PURCHASES MADE BY CHECK. When you provide us a check as a payment form which is
returned due to insufficient funds, stop payment, or closed accounts, you
authorize us to transfer funds from your account a fee for the recovery of those
funds. These fees are incurred to us from the Federal Automated Recovery Systems
for the funds recovery process. Any and all incurred costs will be collected
from you. Multiple charges may be incurred by you if additional attempts
are needed to recover the funds. We are not responsible for any fees taken from
you by your financial institution. Further action may require accounts be
sent to collections.
15. CHARGEBACKS. Pacific Coast
Star does not tolerate credit card fraud. All fraud, without exception, will be
prosecuted to the full extent of the law. In addition, we will pursue civil
legal action seeking any loss of income related to the fraud, including
business, legal fees, research costs, employee down time and loss of revenues.
Pacific Coast Star considers credit card chargebacks to be fraud if
you have made no reasonable effort to work with us to resolve any problems with
your purchase, you can contact us via phone and/or by email. All frivolous
chargebacks not only cost our employees time away from our usual and customary
matters of conducting normal business, but cost us money, therefore: You agree
that if you, the buyer, choose to do business with Pacific Coast Star, and you
file a chargeback with your credit card company, and you do not win the charge
back argument, you agree to pay us $150 for our time responding to the matter.
You, the buyer, authorize us to charge this amount to your credit card. If this
charge is rejected, Pacific Coast Star will pursue legal action to recoup losses
for our time associated with responding to the chargeback in addition to any
other fees explained above. You agree to reimburse us or any representative we
may appoint for any legal expenses your actions may make us incur. We take fraud
seriously. If any provision of this Agreement is deemed illegal, invalid, or
unenforceable, the remaining provisions shall remain in full force and effect.
The waiver of a breach hereunder does not waive any other or subsequent breach.
In the event that you win the charge back with your credit card
company, and have not returned our goods, Pacific Coast Star will attempt to
recover fraudulently disputed charges plus additional costs via a third-party
collection agency and your account will be reported to all credit bureaus as a
delinquent collection account. This may severely damage your credit rating for
at least the next seven (7) years. At this point, we will no longer accept a
return of the merchandise as settlement for the debt and will only accept
payment in full. In addition to this, Pacific Coast Star will file a report with
your local police or sheriff’s department, and file a mail fraud complaint with
the United States Postal Inspection Service. Conviction on Credit Card Fraud
Carries Penalties of 10 Years Imprisonment and/or a $10,000 Fine! U.S.C. Title
18, Section 3056, Subsection (b), specifically authorizes the United States
Secret Service to detect and arrest any person who violates federal criminal
laws relating to credit card fraud and related activity in connection with
computers and/or access devices.
The customer must attempt to contact Pacific Coast Star and return
any and all merchandise to Pacific Coast Star before attempting a chargeback. NO
EXCEPTIONS!
By placing your order with Pacific Coast
Star, your
are willingly accepting and agree to the above terms, and other terms shown on the entire website and
on your shipping invoice.
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