ORDER STATUS INFO

    Every effort is made to ship your product as soon as possible. Please keep in mind each order must be processed, inputted, sorted, invoiced, packaged, boxed, labeled, shipped and finally billed. We do not charge your credit card until your order has shipped (unless previous agreements have been made on special orders).

    When you placed your order, (if you provided a correct e-mail address)  you received and "order confirmation" e-mail. This e-mail provided you with a link to check the status of your order. When the order is placed, the status shows "open". Once we ship the order the status will change to "closed". (This is the only thing that will change on the page) Once the status changes to closed your order has shipped, and you will receive another e-mail from the shipping company with your tracking confirmation number.  You can use this number to track the shipment right to your door.

   The best way to receive the status of your unshipped order is to call (509)466-3410 during normal hours of operation. This is the most accurate way for us to tell the position of your order. Please DO NOT e-mail us for order status.

   If you need to plan for the arrival of your parts, please call us before you place the order to verify stock on items and shipping availability. Please don't call us to tell us you have already scheduled time with your dealer to have the parts installed or that your going on a vacation, a show, etc. Frankly, that is not our concern. If you choose to do so, it is at your own discretion. There are many possible reasons, beyond our control, an order can be held up or delayed. We will  not be responsible for missed service times, etc. Remember, we want to fill your order an ship it as quickly as possible.  If you need to schedule an arrival time, please call us, we will do our best to help out.

   Certain items (such as seats and performance parts) can take longer to ship during  certain times of the year. On seats in particular, we can only give estimated time frames because we are constantly waiting on seat cores to be return. For example: if you are the 5th seat on the list to do, we would estimate your seat should ship within that week. If you are the 20th, it could be longer, BUT it is quite possible for 15 seat cores to show up the very next day.  That scenario would significantly affect the shipment day. Also we generally do not  ship partial orders unless previous arrangements have been made. Remember every effort is being made to process your order efficiently.

   Some items may be on backorder at the manufacturer level, we cannot control this. We attempt to keep most items in stock, but occasionally an item is not. So additional time may be needed to ship your order. Please call us before you order if you are concerned if a product is in stock or not. Once again, please remember, we do not charge your card until the item ships.

   Also please use some common sense. We often get calls or e-mails from concerned customers saying, "I placed my order 3 days ago, and I haven't received it yet". And then only after 20 questions do we find our that they live all the way on the opposite coast. Shipping time alone is 5 to 6 days! Please check our UPS shipping map for more information on shipping times. We know you are anxious to receive your part, we are doing everything we can to expedite your order. We do not get paid until your order ships, so you can see it is also in our best interest to ship your product as quickly as possible. We thank you for your business.

Q: It appears I have been billed twice!

A: This is a common question with internet orders. There are ways some companies attempt to work around this, which are not technically (or legally) correct. We process our orders in accordance to VISA / MASTERCARD and DISCOVER card's strict policies. These Credit Card companies require NO FUNDS be taken from any customers credit card until all or part of the merchandise has actually shipped, unless previous arrangements have been made. This means,  when you place your order your Credit Card company places an "AUTHORIZATION"  on your Credit Card to verify the funds are available.  These funds are not actually removed from your account.  When we process your order, and ship it, we then charge the card. In some cases this will seem to be a second charge. This is not, as the AUTHORIZATION your bank put on your card originally will "Fall Off" in generally  3 to 5 days. The amount of time the Authorization appears on your card is up to your bank, in many cases you can call you bank and ask them to remove the Authorization if needed. 

When placing orders via the internet, always keep in mind, the company you are purchasing from cannot bill you until the product ships. This is the way we process orders. This process insures companies are not using your funds to purchase product for other customers, and on and on. On custom orders, we may process a portion or all of the charge at the time of order. This is one of the times pre-charging a card is allowed. PLEASE CALL US IF YOU HAVE ANY QUESTIONS ABOUT THIS. The safety of your business is our highest concern.

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