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ORDER STATUS and GENERAL INFORMATION

BEFORE YOU CALL:

HELP US OUT!!!
     Before you call for order status  please check your email (including spam/junk email folders) for updated information. Tracking confirmations are sent to the email address you provided to us when you placed your order from the carrier (i.e. UPS or USPS).
     We do not charge your card until your order ships*, so you can see it is also in our best interest to ship your order as quickly as possible. By helping us out, we can spend more time getting orders (possibly yours!) packed up and shipped and spend more time answering informational questions.  We thank you for your business.

Information regarding Seat purchases: 
     Our concern is that the cost of a quality aftermarket seat is unreasonable for most riders. So, from the day we began building seats, we dedicated ourselves to keeping the price of our seats very affordable. This means we continually get a very large number of orders which can affect the lead time for delivery, especially during the peak riding seasons. The overwhelming majority of our customers understand the wait can be longer than desired, but accept that due to our price and quality.
     So, due to the high volume of seats we produce, we do not commit to solid deadlines or entertain complaints about seat lead times. Lead times are directly affected by the speed and efficiency of seat cores being returned by our customers. Please be assured that no charge will be placed on your card until your seat has shipped. If you call us we will do our best to keep you updated with estimated times regarding your shipping status. If the seat is outside of your desired time frame, we will understand if you want to cancel your order, but rest assured more than 95% of our customers who have purchased our seats now realize it was well worth the wait. We could of course, in attempt to reduce the delivery time, raise our prices significantly to slow down the number of orders. But as a company we have deliberately chosen not to. We thank you for your understanding.

HOW LONG DOES SHIPPING TAKE?
    Please check our UPS shipping map for more information on approximate shipping within the US.  Times shown on that page indicate shipping time once the order has left our facility. International times will vary based on location.

HOW CAN I TRACK MY ORDER?
    When you placed your order, (if you provided a correct e-mail address)  you received and "order confirmation" e-mail. Nothing on that email will change, but you will receive another e-mail from the shipping company with your tracking confirmation number once the order ships.  You can use this number to track the shipment right to your door (if the carrier provides that information). If the order is shipping within the US the e-mail will generally come from "UPS Quantum View" (not from Pacific Coast Star). You can track the package by using the link provided in that e-mail.

BACKORDERS?
    Some items may be on backorder at the manufacturer level, we cannot control this. We attempt to keep most items in stock, but occasionally an item is not. So additional time may be needed to ship your order. When calling about backorder information, we can only relay to you the information that is provided to us. Please call us before you order if you are concerned if a product is in stock or not.  Backordered parts take priority when they arrive and will ship as quickly as we receive them.

MY ORDER IS MISSING PARTS.
    Don't be alarmed. We ship items from separate warehouses. So items may arrive in different shipments. In most cases separate shipments will produce separate tracking emails. Check for additional emails to see if there are additional shipments.

WHAT IF I NEED ADDITIONAL HELP?
    If after reading the information above you still cannot find your answer, below is our order status information number. Please be sure to check the time zone for your area when calling.

Business Hours
Pacific Time Zone 
Mon-Tues / Thu-Fri 
9:00am - 5:00pm
Wednesday              9:00am - 1:00pm
Mountain Time Zone 
Mon-Tues / Thu-Fri 
10:00am - 6:00pm
Wednesday             10:00am - 2:00pm
Central Time Zone 
Mon-Tues / Thu-Fri 
11:00am - 7:00pm
Wednesday             11:00am - 3:00pm
Eastern Time Zone 
Mon-Tues / Thu-Fri 
Noon - 8:00pm
Wednesday              Noon - 4:00pm

(509) 466-3410

CALL ME

Due to occasional heavy phone traffic, at times it may be difficult to get through.  If you do not get through, we recommend waiting about 10 minutes and calling back.  We are committed to spending as much time as needed to answer any questions  with the customers we are currently assisting.  If you would like us to call you, please click "CALL ME" above and one of our specialists will call you during normal business hours when they become available.

 

*except in the cases of custom orders or when you (the customer) request that we charge the card before shipping. Your credit card company places an authorization on the card immediately when you place the order, but we do not take the funds until the order ships from our facility. We have no control over Credit Card company authorizations, and the amount of time the authorizations show on your account.

 

 

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* Free shipping (where noted) applies to 48 contiguous states only. Other areas and international will be charged actual shipping charges as a separate transaction when the product ships.
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www.pacificcoaststar.com All your Yamaha Star Cruiser performance - accessories - parts. V Star 650 950 VStar 1100 V-Star1300 Stryker Road Star RS Warrior Raider Roadliner Stratoliner V-Max Royal Star www.atlanticcoaststar.com