Contact Pacific Coast Star

PACIFIC COAST STAR ... AS INDIVIDUAL AS YOU WANT TO BE ...

Contact Information

Before you call or e-mail, please check out our FAQ (Frequently Asked Questions) page. Many questions are already answered there. If you don't find the answer you are looking for let us know. We will be updating that page regularly!

Telephone for Order Status, Technical Support and General Information: (509) 466-3410
"What is the status of my order?"
"It appears I may have been billed twice!"

Hours:; >>> Note: Due to occasional heavy phone traffic, at times it may be difficult to get through. We apologize for the inconvenience. If you do not get through, we recommend waiting about 10 minutes and calling back. We are committed to spending as much time as needed to answer any questions you may have and the customers we are currently assisting. Thank you for your understanding. Please do not leave a message.

Order Telephone

(888) 618-9555 toll free (Order status not available at these numbers! Please use the order status number listed above.)

(509) 466-3450 local or international orders (not toll free)

Hours:

Pacific Time Zone Mon-Tues / Thu-Fri 9:00am - 8:00pm Wednesday 9:00 am -1:00pm	Mountain Time Zone Mon-Tues / Thu-Fri 10:00am - 9:00pm Wednesday 10:00 am -2:00pm
Central Time Zone Mon-Tues / Thu-Fri 11:00am -10:00pm Wednesday 11:00 am -3:00pm	Eastern Time Zone Mon-Tues / Thu-Fri Noon - 11:00pm Wednesday Noon - 4:00pm

FAX: (509) 466-3475 (24 hr.)

Note regarding Seat purchases:

Our concern has always been that the cost of a quality aftermarket seat is overwhelming for most riders. So, from the day we began building seats, we dedicated ourselves to keeping the price of our seats very affordable. This means we continually get a very large number of orders. The overwhelming majority of our customers understand the wait may be longer than desired, but accept that due to our price and quality.

Due to the high volume of seats we produce, we will not commit to a solid deadline nor will we entertain complaints about lead times. Lead times are directly affected by the speed and efficiency of seat cores being returned. Please be assured that no charge will be placed on your card until your seat has shipped. If you call us we will do our best to keep you updated with estimated times regarding your shipping status. If the seat is outside of your desired time frame, we will understand if you want to cancel your order, but rest assured more than 95% of our customers which have purchased our seats now realize it was well worth the wait. We could of course, in attempt to reduce the delivery time, raise our prices significantly to slow down the number of orders. But as a company we have deliberately chosen not to.

E-mail
Please avoid sending e-mails regarding order status. For order status please call our Order Status number (509)466-3410.
>>> IMPORTANT PLEASE READ before e-mailing: Due to the high number of e-mails we receive, every attempt is being made to answer e-mails as quickly as possible. Please help us out, before e-mailing us check our Frequently Asked Questions page (FAQ). Your e-mail may not be replied to if the answer is already there.
>>> Due to the high volume of JUNK or SPAM email on the internet, many times junk e-mail or spam filters will inadvertently filter out some legitimate e-mails. Please do not assume that we are not responding to your e-mails. Many e-mail providers have spam/junk e-mail filters that you may not even be aware of that may be inadvertently deleting our responses to you. If you feel this may have happened, please call us at the Technical support number listed above and we will be happy to help you when you call. Thank you for your help and understanding.

General Information: info@pacificcoaststar.com

Contact Information

Copyright © 2001 Pacific Coast Star