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Contact Information
Before you call or e-mail, please check out our
FAQ
(Frequently Asked Questions) page. Many questions are
already answered there. If you don't find the answer you are looking for let us
know. We will be updating that page regularly!
Telephone for Order Status, Technical Support and General Information
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(509) 466-3410 "What is the status of
my order?"

"It appears I may have been billed twice!"

Hours:
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Pacific Time Zone
Mon-Tues / Thu-Fri 9:00am - 5:00pm
Wednesday
9:00 am -1:00pm
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Mountain
Time Zone Mon-Tues / Thu-Fri
10:00am - 6:00pm
Wednesday
10:00 am -2:00pm
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Central Time Zone
Mon-Tues / Thu-Fri 11:00am - 7:00pm
Wednesday
11:00 am -3:00pm
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Eastern Time Zone
Mon-Tues / Thu-Fri Noon - 8:00pm
Wednesday
Noon - 4:00pm
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>>> Note: Due to occasional heavy
phone traffic, at times it may be difficult to get through. We
apologize for the inconvenience. If you do not get through, we recommend
waiting about 10 minutes and calling back. We are
committed to spending as much time as needed to answer any questions you may
have and the customers we are currently assisting. Thank you for your understanding.
Please do not leave a message.
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Order Telephone
(888) 618-9555
toll free
- Hours:
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Pacific Time
Zone Mon-Tues / Thu-Fri
9:00am - 8:00pm
Wednesday
9:00 am -1:00pm
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Mountain
Time Zone Mon-Tues /
Thu-Fri 10:00am - 9:00pm
Wednesday
10:00 am -2:00pm
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Central Time
Zone Mon-Tues / Thu-Fri
11:00am -10:00pm
Wednesday
11:00 am -3:00pm
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Eastern Time Zone
Mon-Tues / Thu-Fri Noon - 11:00pm
Wednesday
Noon - 4:00pm
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FAX
- (509) 466-3475 (24 hr.)
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Shipping Address
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- 3915 E Francis Ave
BLDG#C Unit #10 Spokane, WA 99217
Drive-Ins
Please call for an appointment.
(509) 466-3410
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Note regarding Seat purchases:
Our concern has always been that the cost of a quality aftermarket seat is overwhelming for most riders. So, from the day we began building seats, we dedicated ourselves to keeping the price of our seats
very affordable. This means we continually get a very large number of orders. The overwhelming majority of our customers understand the wait may be longer than desired, but accept that due to our price and quality.
Due to the high volume of seats we produce, we will not commit to a
solid deadline nor will we entertain complaints about lead times. Lead times are
directly affected by the speed and efficiency of seat cores being returned. Please be assured that no charge will be placed on your card until
your seat has shipped. If you call us we will do our best to keep you updated with
estimated times regarding your shipping status. If the seat is outside of your desired time frame, we will
understand if you want to cancel your order, but rest assured more than 95% of our customers
which have purchased our seats now realize it was well worth the wait. We could of course,
in attempt to reduce the delivery time, raise our prices significantly to slow down the number of orders. But as a company we have deliberately chosen not to.

E-mail
Please
avoid sending e-mails regarding order status. For order status please
call our Order Status number (509)466-3410.
>>> IMPORTANT PLEASE READ
before e-mailing: Due to the high number of e-mails we receive,
every attempt is being made to answer e-mails as quickly as
possible. Please help us out, before e-mailing us check our
Frequently Asked Questions page (FAQ).
Your e-mail may not be replied to if the answer is already
there. >>> Due to the high volume of JUNK or SPAM email on the
internet, many times junk e-mail or spam filters will
inadvertently filter out some legitimate e-mails.
Please do not assume that we are not responding to your e-mails.
Many e-mail providers have spam/junk e-mail filters that you may
not even be aware of that may be inadvertently deleting our
responses to you. If you feel this may have happened, please
call us at the Technical support number listed above and we will
be happy to help you when you call. Thank you for your
help and understanding.
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General Information:
info@pacificcoaststar.com
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